Orders can be placed by Telephone, Fax, e-mail or via this web site by secure payments. Our lead time is usually four weeks from date of order but can be more at busy times. We will always try and accommodate you if your order is urgent.
We accept payment by cheque, credit card, and cash. Our online payments are processed by Sage Pay.
All units are shipped fully assembled or Flat Packed with full assembly instructions on Pallets.
Under normal circumstances your order will be delivered on an 18t vehicle with a tail-lift the driver will unload your order with a pallet pump truck and place it where you request where possible.
The vehicle requires clearances of 3M (10ft) in width and 5m (17ft) in height to access your property (this includes overhanging branches etc). If you have an extremely narrow road or difficult access, we recommend calling us beforehand to check if we can deliver to your home.
If you have a gravel drive, an uneven surface or there’s a lip between the road and your driveway, the driver will likely have no choice but to leave the pallet kerbside.
If unsure, please contact us to discuss further. Normally on smooth, flat locations or driveways the driver can unload and push your pallet right in to your garage however this is not guaranteed due to public liability and health and safety policies your local haulier may have in place.
The drivers are not authorised to touch or unload any of your items from the pallet itself, nor can they take the pallet away.
Please note we only 100% guarantee kerbside delivery – if delivery is refused on the basis that the driver states delivery can only be made kerbside and you deem that unsuitable, we can refund and return your order however all costs incurred in delivering and returning the order would be deducted from your total refund. This also applies if there isn’t adequate width and height clearances and the driver is unable to access your property or perform a kerbside delivery due to any restrictions or limitations.
Delivery is extra. The charge is dependant on post code area. Alternatively units can be picked up from our workshop or you can arrange your own transport. If you have placed your order via our web site you will be sent an email to let you know your order has been dispatched. Our hauliers will contact you prior to delivery to arrange delivery. None of our large units will be delivered without our transport company speaking to you first, to book the delivery. Delivery times vary according to the time of year and how busy we are. Our current leadtime is 2 weeks from date of order but can be more at busy times. All our units are hand made to order.
We do offer a bespoke build service. We pride ourselves in being able to manufacture most things. All of our units can be modified in any way to suit your requirements, there is usually no charge for this unless you want a specific unit made to a bigger or smaller size.